GENERAL TERMS AND CONDITIONS FOR BOOKING

GENERAL TERMS AND CONDITIONS FOR BOOKING

 

The Services offered by UEMURA LIMITED (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfill the obligations contained within these Terms and Conditions. The agreement between Customers and Uemura comes into force as soon as Uemura provides written confirmation of a booking to Customers by email.

Customers should save and/or print a copy of these Terms and Conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

"Customer" means a customer who reserves and/or books one or more Services offered on the Website. 

"Destination Service" means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours.

"Uemura" means UEMURA LTD. whose registered office is at Arch. Makariou III & Evagorou, 1-7, MITSI 3 Building, 1st Floor, Office 102, 1065, Nicosia, Cyprus and whose domicile for tax purposes is also on the same location. T.I.N number 10391455M, European VAT Number and EORI : CY 10391455M. UEMURA LTD has been registered with the number HE391455 on 23th November 2018.

"General Terms and Conditions" means these general terms and conditions for booking and use, as amended from time to time. 

"Suppliers" Rules and Restrictions’ means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract.

"Service" means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, insurance and package holidays. 

"Supplier" means a supplier of Services, such as an airline, hotel, tour operator (including Uemura), car hire company, insurance provider or Destination Service supplier. 

"Website" means the www.uemura.eu website. 

1.2. Scope

These General Terms and Conditions apply to offer and providing the Services by UEMURA LIMITED. 

UEMURA LIMITED operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services.

These General Terms and Conditions are subject to the Suppliers’ Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions and any third party booking service supplier’s terms and conditions. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier.

The General Terms and Conditions can be changed by UEMURA LIMITED at any time without prior notice, although such changes will not apply to bookings that have already been accepted by UEMURA LIMITED on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Article 2. Booking via the Website

2.1. The Customer's legal authority

The Website helps the Customer to find travel products and to make the necessary reservations and acts as an interface in the transactions involved with the Suppliers. The Customer must be at least 18 years old, be legally authorized to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her username and password. The Customer guarantees that the information entered by him/her on the Website in relation to him/her and, if applicable, his / her traveling companions is accurate. 

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be the reason for refusing the Customer access to the Services offered by UEMURA LIMITED and the Suppliers or to the other functionalities of the Website.

 

2.2. Confirming and canceling orders

2.2.1 Confirming

Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he/she should contact Customer Services at info@uemura.eu.

It is expressly agreed that the data stored in the information systems of UEMURA LIMITED and/or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall, therefore, be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Cancellation

Cancellations can be made by email or on the Website. The Customer does not have an automatic right of cancellation unless such rights are provided by the individual Suppliers under their Rules and Restrictions which are provided to the Customer prior to booking. All such requests will be dealt with on behalf of the Suppliers concerned. In the event of cancellation or partial cancellation of a booking by the Customer, charges may be imposed by us and by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking. The abovementioned charges applied by the Suppliers may reach the total amount of the booking; in that case, no refunds shall be made to the Client. Partial cancellations may not be possible (meaning, the cancellation of a specific contract) without losing the invested price in the particular contract. A Fee may be imposed by the applicable Supplier in the event of a cancellation or change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

If the Customer does not present himself/herself at the departure of the trip, refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process.

UEMURA LIMITED reserves the right to cancel your booking if full payment is not received in a timely fashion.


2.2.3 Change of booking

If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should send an email (info@uemura.eu) or on the Website. A fee may be imposed by the applicable Supplier in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details. In order to change a booking made by the Client, UEMURA LIMITED usually needs to cancel the original booking, which may result in fees or charges applied by the Suppliers and which may reach 100% of the value of the booking; moreover, the Client will have to pay for the cost of the new booking.

2.2.4 Reimbursements

In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as UEMURA LIMITED, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Customers should note that refunds of flight bookings may take up to 6 months.

2.2.5 Restricted Fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

2.3. Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation.

2.4 Payment to different parties

Clients may be charged by several parties in one booking; for example, UEMURA LIMITED, a Supplier or such other party as may appear on Customer's credit card or bank statement, according to the booked Services. Nevertheless, the total amount charged will not exceed the total price of the Services.

 

 

Article 3. Specific Services

UEMURA LIMITED operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.

The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions or any third party booking service supplier’s terms and conditions, the Rules and Restrictions or the third party booking service supplier’s terms and conditions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.

Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of UEMURA LIMITED

3.1. Air Transport Services

Air transport services may be offered separately or as part of o a trip and are subject to the Rules and Restrictions of the Supplier(including conditions of carriage, fare rules, and restrictions).

The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier. 

Prices and fees for some low-cost flights originating outside Spain may be in another currency (e.g. pounds), which we will provide an estimate for in Euros. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a transaction fee charged by your card issuer to process the transaction. Uemura is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

If Uemura receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Uemura acts as an agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier.

3.1.1 Air transport terms and conditions 

The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that:

Uemura, has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.

Uemura has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation.

It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport.

If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without a refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.

In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary, and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change and can be moved by up to 24 hours, even after confirmation.

Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Uemura is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.

The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.

The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the air transport Supplier's Rules and Restrictions

Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier which concerns their Rules and Restrictions.

For further guidance on preparing for a flight please refer to Uemura’s online Customer Support resources here.

3.1.2 Combined one-way tickets

UEMURA LIMITED may offer Customers the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.

Unlike round trip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.

3.1.3. Administrative and/or health regulations

International Travel: The Client is responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Uemura has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travelers could be found at your government online site. Otherwise, for medical advice regarding your journey, please contact your doctor.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or the environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board.

Usually, a valid passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise, the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday but before traveling, any member of the Customer's party changes their name, e.g. as a result of getting married, the Customer must notify Customer Services by the email address info@uemura.eu.

Domestic flights require a valid ID (National Identity Card such as TIN, passport or NIE). Passengers, including babies and children, may also need one for certain national flights operating between Madrid Barajas Terminal 1 and Barcelona Terminal A which are considered international. Minors traveling alone will also need a signed authorization by their parents or tutors. The residence card is not valid for this type of flights.

Foreign travelers are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to their country).

Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. UEMURA LIMITED accepts no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by the Ministry of Foreign Affairs and Cooperation. prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations could be found from each country's official government sources.

 

 For further information concerning the visa requirements, we advise our clients to contact the Embassy of the country they intend to visit.

Non-Spanish citizens shall consult their Embassy or Visa office in order to obtain information about the requirements needed to enter the country they intend to visit (as well as for coming back to Spain).

All travelers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorization to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at  https://esta.cbp.dhs.gov

3.1.4. Special Fares

The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer's email confirmation.

Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age.

Airmiles and vouchers from loyalty Programs may not be used when booking flights through the Website.

If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he/she confirms the reservation.

3.1.5. Liability

The Customer is reminded that an airlines' liability for death, personal injury and other damages are normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage.

 

3.1.6. Electronic ticket

An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in.

3.1.7. No replacement passengers

Replacement passengers for flights may not be put forward.

3.1.8. Operating airlines 

Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.

3.1.9. Denied Boarding Compensation

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.

3.1.10. Additional charges for bookings made by phone 

A non-refundable administration fee may be applied on flights booked individually through Uemura’s Customer Service Center. The Agent at the Center will inform the Client about the above-mentioned fee during the phone call.

3.2. Accommodation Services

Accommodation may be offered separately or as part of a package holiday. The Services are subject to the Rules and Restrictions of the Suppliers offering the accommodation which will be made available before booking. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers.

If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Uemura no later than the original date of check-in to prevent cancellation of the whole reservation. If the Customer does not confirm the reservation changes with Uemura the whole reservation may be canceled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier as notified in the booking process.

Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation.

3.2.1. Use of rooms

The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used. Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.

3.2.2. Classification

The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in Spain. You may find the specific criteria for the classification system in Spain in the following link: http://www.cehat.com/frontend/cehat/El-Sistema-De-Clasificacion-Hotelera-En-Espana-vn2681-vst300 This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.

2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and service are limited. A certain number of public rooms, a shop or, for example, a café could be included.

3 stars: For the traveler who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travelers may be available.

4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travelers.

5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.

It is possible that, from time to time, for reasons (for example a hotel is overbooked due to connectivity issues with the hotel) for reasons of force majeure (for example a hotel is closed due to a hurricane) a hotel booking is canceled or amended. Should such events occur, Uemura will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services. If this offer is not taken by the Customer, Uemura will ensure that all monies paid in respect of the hotel booking are refunded. If appropriate, for example where a technical issue on the part of Uemura has caused a booking to be canceled or amended and such cancellation or amendment directly causes loss to the Customer, Uemura will also pay reasonable compensation to the Customer.

3.2.3. Activities

It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are canceled, for example as a result of weather conditions or other reasons beyond the Supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.

3.2.4. Meals

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch, and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. The accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself/herself.

Parents are advised to bring special food for their baby with them, as this is not always available locally.

3.2.5. Taxes

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.

With hotels, the Customer may be presented with the payment option to 'pay online now' or 'pay at the hotel later'. If the Customer selects the 'pay online now' option, UEMURA LIMITED will charge the amount to their credit card in euros immediately. If the Customer selects 'pay later at the hotel', the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee.

3.2.8 Cancellation for Non-Payment 

UEMURA LIMITED reserves the right to cancel the booking if the full payment has not been received in the established time. 

reservations for groups

You may not book more than 8 rooms online for the same hotel/stay dates.

You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must contact our Uemura group travel specialists on the phone or, if you wish, completing the travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.

 

3.3. Car hire

Car hire services are offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the respective Supplier (car hire company).

3.3.1. Method of payment

The Customer making the booking must present a valid card in her/his name upon pick up. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.

The Supplier may submit an authorization request to the credit card company during the period of car hire by way of a deposit held by the Supplier. The Customer must, therefore, contact his / her credit card company to ensure the payment card limit is suitable for this purpose. Some larger car types require two credit cards.

If the Customer does not comply with the terms set out in this Section 3.3.1, the Supplier may not make the vehicle available and the full price of car hire will be charged.

3.3.2. Supplements

Additional charges may be payable locally such as refueling, additional driver charges, and young driver surcharge. The Customer acknowledges that in no event shall UEMURA LIMITED and/or Suppliers be liable for such additional charges as detailed or otherwise.

An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier and country of rental. Purchase of an optional additional coverage locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall UEMURA LIMITED and/or Suppliers be liable for such excess or provision of additional coverage as detailed or otherwise.

Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tires are used.

Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge an additional surcharge.

Special equipment, such as child seats, can be requested and will be payable directly to the Supplier upon pick up (if available).

3.3.3. Collection/use of the vehicle 

Drivers must usually be aged between 21 and 75 although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 25 or over 70.

All drivers must present a full valid driving license in their name for the category of vehicle rented when taking delivery of the hire car. International rentals may have different driving license requirements. An international driving license is required if the drivers' license is not in the Roman alphabet. Additional documentation such as a passport or up to two forms of proof of name and address may also be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.

The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.

 3.3.4. Cancellation of bookings/unused rental days 

Booking cancellations refunds will depend on the relevant Supplier. Please contact us for further information. 

3.4. Destination Services 

Destination Services may be offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless canceled by the Supplier).

3.4.1. Activities

It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are canceled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to as the applicable Supplier's Rules and Restrictions in relation to refunds in such circumstances.

 

 

3.5. Package holidays

Package holidays are provided by Suppliers and are subject to the Rules and Restrictions of the providers of the holidays. Customers must read these Rules and Restrictions before booking. A package holiday is a trip, for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following three elements are offered.     

 

The sale of package holidays is governed by the Royal Legislative Decree 1/2007, of 16 November 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other Supplementary Laws. These provisions are supplemented by the present Terms and Conditions.-->

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