The Services offered by UEMURA LIMITED (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfill the obligations contained within these Terms and Conditions. The agreement between Customers and Uemura comes into force as soon as Uemura provides written confirmation of a booking to Customers by email.

Customers should save and/or print a copy of these Terms and Conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

"Customer" means a customer who reserves and/or books one or more Services offered on the Website. 

"Destination Service" means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours.

"Uemura" means UEMURA LTD. whose registered office is at Arch. Makariou III & Evagorou, 1-7, MITSI 3 Building, 1st Floor, Office 102, 1065, Nicosia, Cyprus and whose domicile for tax purposes is also on the same location. T.I.N number 10391455M, European VAT Number and EORI : CY 10391455M. UEMURA LTD has been registered with the number HE391455 on 23th November 2018.

"General Terms and Conditions" means these general terms and conditions for booking and use, as amended from time to time. 

"Suppliers" Rules and Restrictions’ means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract.

"Service" means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, insurance and package holidays. 

"Supplier" means a supplier of Services, such as an airline, hotel, tour operator (including Uemura), car hire company, insurance provider or Destination Service supplier. 

"Website" means the website. 

1.2. Scope

These General Terms and Conditions apply to offer and providing the Services by UEMURA LIMITED. 

UEMURA LIMITED operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services.

These General Terms and Conditions are subject to the Suppliers’ Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions and any third party booking service supplier’s terms and conditions. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier.

The General Terms and Conditions can be changed by UEMURA LIMITED at any time without prior notice, although such changes will not apply to bookings that have already been accepted by UEMURA LIMITED on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Article 2. Booking via the Website

2.1. The Customer's legal authority

The Website helps the Customer to find travel products and to make the necessary reservations and acts as an interface in the transactions involved with the Suppliers. The Customer must be at least 18 years old, be legally authorized to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her username and password. The Customer guarantees that the information entered by him/her on the Website in relation to him/her and, if applicable, his / her traveling companions are accurate. 

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be the reason for refusing the Customer access to the Services offered by Uemura and the Suppliers or to the other functionalities of the Website.

2.2. Confirming and canceling orders

2.2.1 Confirming

Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he/she should contact Customer Services at

It is expressly agreed that the data stored in the information systems of UEMURA LIMITED and/or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall, therefore, be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Cancellation

Cancellations can be made by email or on the Website. The Customer does not have an automatic right of cancellation unless such rights are provided by the individual Suppliers under their Rules and Restrictions which are provided to the Customer prior to booking. All such requests will be dealt with on behalf of the Suppliers concerned. In the event of cancellation or partial cancellation of a booking by the Customer, charges may be imposed by us and by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking. The abovementioned charges applied by the Suppliers may reach the total amount of the booking; in that case, no refunds shall be made to the Client. Partial cancellations may not be possible (meaning, the cancellation of a specific contract) without losing the invested price in the particular contract. A Fee may be imposed by the applicable Supplier in the event of a cancellation or change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

If the Customer does not present himself/herself at the departure of the trip, refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process.

UEMURA LIMITED reserves the right to cancel your booking if full payment is not received in a timely fashion.

2.2.3 Change of booking

If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should send an email ( or on the Website. A fee may be imposed by the applicable Supplier in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details. In order to change a booking made by the Client, UEMURA LIMITED usually needs to cancel the original booking, which may result in fees or charges applied by the Suppliers and which may reach 100% of the value of the booking; moreover, the Client will have to pay for the cost of the new booking.

2.2.4 Reimbursements

In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as UEMURA LIMITED, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Customers should note that refunds of flight bookings may take up to 6 months.

2.2.5 Restricted Fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

2.3. Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation.

2.4 Payment to different parties

Clients may be charged by several parties in one booking; for example, UEMURA LIMITED, a Supplier or such other party as may appear on Customer's credit card or bank statement, according to the booked Services. Nevertheless, the total amount charged will not exceed the total price of the Services.

Article 3. Specific Services

UEMURA LIMITED operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.

The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions or any third party booking service supplier’s terms and conditions, the Rules and Restrictions or the third party booking service supplier’s terms and conditions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.

Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of UEMURA LIMITED

3.1. Air Transport Services

Air transport services may be offered separately or as part of o a trip and are subject to the Rules and Restrictions of the Supplier(including conditions of carriage, fare rules, and restrictions).

The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier. 

Prices and fees for some low-cost flights originating outside Spain may be in another currency (e.g. pounds), which we will provide an estimate for in Euros. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a transaction fee charged by your card issuer to process the transaction. Uemura is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

If Uemura receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Uemura acts as an agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier.

3.1.1 Air transport terms and conditions 

The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that:

Uemura, has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.

Uemura has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation.

It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport.

If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without a refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.

In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary, and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change and can be moved by up to 24 hours, even after confirmation.

Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Uemura is not responsible for such charges and information on charges shown on the Website is for information only and may be amended by airlines at any time.

The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.

The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the air transport Supplier's Rules and Restrictions

Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier which concerns their Rules and Restrictions.

For further guidance on preparing for a flight please refer to Uemura’s online Customer Support resources here.

3.1.2 Combined one-way tickets

UEMURA LIMITED may offer Customers the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.

Unlike round trip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.

3.1.3. Administrative and/or health regulations

International Travel: The Client is responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise) are in order and any other foreign entry requirements are met. Uemura has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travelers could be found at your government online site. Otherwise, for medical advice regarding your journey, please contact your doctor.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or the environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board.

Usually, a valid passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise, the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday but before traveling, any member of the Customer's party changes their name, e.g. as a result of getting married, the Customer must notify Customer Services by the email address

Domestic flights require a valid ID (National Identity Card such as TIN, passport or NIE). Passengers, including babies and children, may also need one for certain national flights operating between Madrid Barajas Terminal 1 and Barcelona Terminal A which are considered international. Minors traveling alone will also need a signed authorization by their parents or tutors. The residence card is not valid for this type of flight.

Foreign travelers are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to their country).

Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. UEMURA LIMITED accepts no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by the Ministry of Foreign Affairs and Cooperation. prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations could be found from each country’s official government sources.

For further information concerning the visa requirements, we advise our Clients to contact the Embassy of the country they intend to visit.

Non-Spanish citizens shall consult their Embassy or Visa office in order to obtain information about the requirements needed to enter the country they intend to visit (as well as for coming back to Spain).

All travellers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorization to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at

3.1.4. Special Fares

The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer's email confirmation.

Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age.

Airmiles and vouchers from loyalty Programs may not be used when booking flights through the Website.

If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he/she confirms the reservation.

3.1.5. Liability

The Customer is reminded that an airlines' liability for death, personal injury and other damages are normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage.

3.1.6. Electronic ticket

An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in.

3.1.7. No replacement passengers

Replacement passengers for flights may not be put forward.

3.1.8. Operating airlines 

Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.

3.1.9. Denied Boarding Compensation

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.

3.1.10. Additional charges for bookings made by phone 

A non-refundable administration fee may be applied on flights booked individually through Uemura’s Customer Service Center. The Agent at the Center will inform the Client about the above-mentioned fee during the phone call.

3.2. Accommodation Services

Accommodation may be offered separately or as part of a package holiday. The Services are subject to the Rules and Restrictions of the Suppliers offering the accommodation which will be made available before booking. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers.

If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Uemura no later than the original date of check-in to prevent cancellation of the whole reservation. If the Customer does not confirm the reservation changes with Uemura the whole reservation may be canceled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier as notified in the booking process.

Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation.

3.2.1. Use of rooms

The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used. Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.

3.2.2. Classification

The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in Spain. You may find the specific criteria for the classification system in Spain in the following link:  This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.

2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and services are limited. A certain number of public rooms, a shop or, for example, a café could be included.

3 stars: For the traveler who wants a little more and appreciates service, quality, style, and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travelers may be available.

4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality, and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travelers.

5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities, and all possible comfort. The best hotels in the world.

It is possible that, from time to time, for reasons (for example a hotel is overbooked due to connectivity issues with the hotel) for reasons of force majeure (for example a hotel is closed due to a hurricane) a hotel booking is canceled or amended. Should such events occur, Uemura will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services. If this offer is not taken by the Customer, Uemura will ensure that all monies paid in respect of the hotel booking are refunded. If appropriate, for example where a technical issue on the part of Uemura has caused a booking to be canceled or amended and such cancellation or amendment directly causes loss to the Customer, Uemura will also pay reasonable compensation to the Customer.

3.2.3. Activities

It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are canceled, for example as a result of weather conditions or other reasons beyond the Supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.

3.2.4. Meals

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch, and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. Accommodation which includes main meals generally commences with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself/herself.

Parents are advised to bring special food for their baby with them, as this is not always available locally.

3.2.5. Taxes

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.

With hotels, the Customer may be presented with the payment option to 'pay online now' or 'pay at hotel later'. If the Customer selects the 'pay online now' option, Uemura will charge the amount to their credit card in euros immediately. If the Customer selects 'pay later at hotel', the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee.

3.2.8 Cancellation for Non-Payment 

Uemura reserves the right to cancel the booking if the full payment has not been received in the established time. 

reservations for groups

You may not book more than 8 rooms online for the same hotel/stay dates.

You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must contact our Uemura group travel specialists on the phone or, if you wish, completing the travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.

3.3. Car hire

Car hire services are offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the respective Supplier (car hire company).

3.3.1. Method of payment

The Customer making the booking must present a valid card in her/his name upon pick up. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.

The Supplier may submit an authorization request to the credit card company during the period of car hire by way of a deposit held by the Supplier. The Customer must, therefore, contact his / her credit card company to ensure the payment card limit is suitable for this purpose. Some larger car types require two credit cards.

If the Customer does not comply with the terms set out in this Section 3.3.1, the Supplier may not make the vehicle available and the full price of car hire will be charged.

3.3.2. Supplements

Additional charges may be payable locally such as refueling, additional driver charges, and young driver surcharge. The Customer acknowledges that in no event shall UEMURA LIMITED and/or Suppliers be liable for such additional charges as detailed or otherwise.

An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier and country of rental. Purchase of an optional additional coverage locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall UEMURA LIMITED and/or Suppliers be liable for such excess or provision of additional coverage as detailed or otherwise.

Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tires are used.

Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge an additional surcharge.

Special equipment, such as child seats, can be requested and will be payable directly to the Supplier upon pick up (if available).

3.3.3. Collection/use of the vehicle 

Drivers must usually be aged between 21 and 75 although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 25 or over 70.

All drivers must present a full valid driving license in their name for the category of vehicle rented when taking delivery of the hire car. International rentals may have different driving license requirements. An international driving license is required if the drivers' license is not in the Roman alphabet. Additional documentation such as a passport or up to two forms of proof of name and address may also be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.

The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.

 3.3.4. Cancellation of bookings/unused rental days 

Booking cancellations refunds will depend on the relevant Supplier. Please contact us for further information. 

3.4. Destination Services 

Destination Services may be offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless canceled by the Supplier).

3.4.1. Activities

It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are canceled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to as the applicable Supplier's Rules and Restrictions in relation to refunds in such circumstances.

3.5. Package holidays

Package holidays are provided by Suppliers and are subject to the Rules and Restrictions of the providers of the holidays. Customers must read these Rules and Restrictions before booking. A package holiday is a trip, for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following three elements are offered.     

  • Transport.      

  • Accommodation.       

  • A tourist service that does not form part of the transport or accommodation, but is a significant part of the total price.

The sale of package holidays is governed by the Royal Legislative Decree 1/2007, of 16 November 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other Supplementary Laws. These provisions are supplemented by the present Terms and Conditions.

3.5.1. Reservations

Acceptance by the Supplier of reservations made by the Customer will depend on the availability of the package holidays. Suppliers do not have to give reasons for refusing to accept a reservation.

Acceptance by the Supplier is formalized by sending a confirmation of reservation by email within 24 hours of a booking being placed by the Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the service.

3.5.2. Prices

The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in euros (EUR).

The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.

Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of reservation.

The prices shown on the Website can be changed at any time without prior notice. Such changes do not apply to reservations already accepted unless specified otherwise. Any change in the price will be notified to the Customer and it will be for them to decide if they accept the price difference. 

If UEMURA LIMITED and/or Supplier becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be canceled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him/her. 

3.5.3. Cancellation and change by the Customer Cancellation

Requests by the Customer for canceling or changing a trip must be submitted online at Such requests will be dealt with on behalf of the Suppliers concerned.

In the event of cancellation of the package holiday booking by the Customer, UEMURA LIMITED and Supplier can require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the package holiday in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking. Sometimes the compensation can reach the total amount of the booking, hence no reimbursement would be made to the Client. Partial cancellation may not be possible.

If the Customer does not present himself/herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be reviewed at their website. Effects of Cancellation

Please note that packages are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply. Change of booking

If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should send an email to Changes in booking usually require canceling the original booking, which may lead to compensation to the Suppliers that may reach the total amount of the booking. Moreover, Clients will have to pay the cost of the new booking. Replacement of Participant

A registered participant in a trip can be replaced by a third party if Uemura is informed of this at least 15 days before the start of a trip. However, Uemura can object to the change of traveler if the traveler does not comply with the Supplier's Rules and Restrictions or their participation is in conflict with legal regulations. If a replacement person enters into the contract, then the Customer, together with that replacement person, are jointly and severally responsible for the cost of the trip and any additional costs (including administration fee) arising from the inclusion of the third party and including any cost to Uemura for making the change.

3.5.4 Cancellation and change by Uemura General

Uemura will inform Customers immediately of changes or differences to their travel arrangements. Changes or differences to the travel contract that become necessary after the contract has been concluded and are not brought about by Uemura in bad faith are permitted insofar as the changes or differences are not significant and they do not affect the overall character of the trip booked. Flight time information cannot be considered binding. The same rights apply to the altered arrangements as applied in respect of the original arrangements. Price changes

Price changes due to transport costs (including fuel costs); payments for dues, taxes, fees such as landing taxes or embarkation or disembarkation fees at ports/airports or other similar will be notified to the Customer, who will then decide how to proceed. Significant Changes

In the case of a significant change to their trip, it will be notified to the Client, who will then decide on how to proceed. Such significant changes may be, among others:

Change of accommodation to a hotel in the same area;

Change of flight departure time by more than 12 hours;

Change of departure airport to an airport in a different city;

Change in the length of the holiday;

Change of departure date;

Price increase of more than 10%.

3.5.5 Changes by Uemura: during travel

If, after the Customers' departure, a significant part of their pre-booked holiday arrangements cannot be provided, Customers will be offered a suitable alternative if possible at no additional cost to them. If it is not possible to offer Customers a suitable alternative or Customers do not accept the alternative arrangements for good reason, Uemura will return Customers to the place of their departure or to another location to which they agree. If appropriate, Uemura will also pay compensation to Customers. The amount of compensation will be reasonable, taking account of all the circumstances.

3.5.6 Supplier Rules and Restrictions

Uemura works with Suppliers of travel products such as airlines and hotels but does not control these Suppliers. The Services are subject to the Rules and Restrictions of the Suppliers offering the travel products. The Rules and Restrictions of Suppliers of air transport services and accommodation services are made available prior to making a booking.

3.5.7 Events beyond the parties' reasonable control 

If an unforeseen event that could not have been avoided if all due care had been exercised impedes implementation of the trip to a major extent, endangers it or interferes with it, then either party can terminate the contract. Where Uemura is the party affected by such an event, Uemura will provide Customers with prompt assistance and take the necessary measures to bring Customers back to the place where their package started. Any additional costs of the return transport will be covered by Uemura. Where Customers are the party affected by such an event, Uemura will not be obliged to refund them any sum for services that have not yet been performed. Customers will also be responsible for paying any additional costs associated with getting back to the place where their package began.

3.5.8 Issues During Travel Redress and obligation to cooperate

If the trip is not implemented in accordance with the contract, the Customer can ask for redress during the trip. The Customer's cooperation is requested here. Customers should do everything reasonable to resolve the fault. Customers should avoid damage where possible, or at least try to limit it as far as possible. Customers should report deficiencies in the trip. If the trip documents do not refer to a local representative, please contact Uemura directly to report any problems. Quote, in any case, the trip number, the destination and the dates of travel.

A chat on the Website may be available at any time.

Uemura or any relevant local representative will use prompt efforts to find appropriate solutions to any reported problems.

Except as provided in the Section IV on Package Travels in the Royal Legislative Decree 1/2007, of 16 November 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other Supplementary Laws, Uemura will not be responsible for any issues arising from contracts held with third parties different from Uemura.

3.5.9 Uemura’s Liability

Own performance. As a careful business, Uemura is responsible for:

preparation of the trip;

careful selection and monitoring of Suppliers;

accuracy of the description of travel offerings displayed on the Website (insofar as Uemura has not reported a change in the specifications before concluding the contract or where such changes are agreed with the Customer after the contract is concluded. Uemura is not responsible for information not published by us, including information published in a local, hotel or other brochures;

implementation of the travel contract

Work for and by third parties. Except as provided in the Section IV on Package Travels in the Royal Legislative Decree 1/2007, of 16 November 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other Supplementary Laws, Uemura will not be responsible for any issues arising from contracts held with third parties different from Uemura. 

3.5.10 Limitation of Liability

Contractual limitation of liability.

Uemura does not limit its liability for (i) loss caused by its fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by its negligence; or (iii) any other loss that may not be excluded or limited by applicable law. Otherwise, Uemura shall be liable only for losses which arise directly: (a) from its breach of a legal duty of care; or (b) are a result of its breach of these General Terms and Conditions, and that liability is at all times limited to a sum equivalent to three times the cost of the relevant travel product.

Limitation of third party liability.

Claims against Uemura for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for air transport is governed by the applicable stipulations of international treaties including Warsaw, Montreal, and The Hague Convention. These treaties limit the liability of the air carriers for death or causing physical injury (non-eu airlines only) as well as for the loss of or damage to baggage. Liability in the case of carriage by ship is also governed by the relevant legal or treaty stipulations.

3.5.11 Lapsing of Liability and Limitation Complaints Period

Claims based on the implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.

3.5.12 Group booking

You may not book more than 8 rooms online for the same hotel/stay dates.

If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must complete the Uemura group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit if required by the hotel.

Article 4. General

4.1. Travel Destinations

Although most travel, including travel to international destinations, is completed without advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Ministry of Foreign Affairs and Cooperation on their website: , prior to booking travel to international destinations.

By offering travel to particular international destinations, UEMURA LIMITED does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.

4.2. Prices

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in section 3.5.2 above. Uemura may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite UEMURA’s best efforts, we EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. UEMURA LIMITED is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent a confirmation of their booking. 

4.3. How Our Sort Order is Determined

Uemura offers different options to help Customers find the perfect hotel, flight, travel service, touristic activities, local experiences, Uemura products or restaurants. You may have access to all of them through our Website (in the “menu” settings) or through the Plan Your Trip settings.

Additionally, we continually optimize our service to provide the best experience to travelers. Accordingly, we may test different default sort order algorithms from time to time.

4.4. Photographs and illustrations 

UEMURA LIMITED does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

4.5. Insurance

The prices on the Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness.

The risks covered by these policies, as well as the cost and the amount of cover, are shown on the Website. In the event that a policy is bought, the insurer will send the policy to the Customer. Claims must be submitted directly to the insurance company in accordance with the terms and conditions of the policy.

Article 5. Financial conditions and payment procedures

5.1 Local taxes and Payments 

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in euros or local currency. Local authorities may impose certain taxes at the moment of arrival.

The price of Services booked on the Website or by telephone must be paid to Uemura which will accept such payments on behalf of the Suppliers, or directly to the Suppliers. The Customer shall provide the details of his/her payment card safely. Some combined offers appear on the Web under a global price and may be subject to partial bookings under the price established by each of the Services provided. In that case, the Client will be informed through a partial booking via email confirming the booking. 

The Customer shall provide the details of his/her payment card and the Supplier or Uemura will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).

The reservation of any pre-paid "pay online now" hotel bookings and Expedia Special Fare products and Expedia Packages for destinations within the European Union are covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive [2006/112/EC]. The Supplier Expedia Travel is located in the United States of America, as a result of which no VAT will be charged on services provided by Expedia Travel. Payments on the Website by the accepted credit cards will be done safely unless specified otherwise.

5.2. Tax Recovery Charge

UEMURA LIMITED complies with the current applicable legislation as far as taxation is concerned. We remind our Clients that tax rates and systems may change depending on the competent tax authorities as well as the geographic location. Clients are reminded that certain local authorities may charge additional taxes (such as the touristic tax) which do not depend in any way on UEMURA LIMITED 

Article 6. Customer Service and the handling of complaints

Queries or requests for information or complaints should be sent to

Complaints should be sent by email to, which will receive complaints on behalf of the Suppliers. For ease of resolution, Customers are encouraged to bring their complaints within 30 days of the end of a trip.

In general, complaints will be taken care of only if the issues have previously been notified by email to during the trip (or as soon as reasonably practicable) or to the carrier if the dispute arose during the outward or return journey so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer. However, exceptions considering the circumstances may be applied. 

Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel.

The European Commission’s Online Dispute Resolution Platform is available at

Article 7. Uemura’s Liability

The Customer accepts that where UEMURA LIMITED acts as an interface between the Customer and the Suppliers, UEMURA LIMITED will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. UEMURA LIMITED is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance. 

The information displayed on this Website has been provided by the respective Suppliers, and Uemura does not accept any liability for any inaccuracies as long as: (i) the change in the information to amend these inaccuracies has been notified to the Customer before agreeing to the Service and the offer mentions the possibility of making changes; or (ii) parties agree on the following changes to modify inaccuracies. The Customer must ensure that they verify all information given before booking. 

Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with Spanish classification. Uemura does not accept any liability in relation to the ratings shown.

 Article 8. Disclaimer

Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Uemura will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations con




This Website is offered to you, the Customer, by UEMURA LIMITED, whose registered office is at Arch. Makariou III & Evagorou, 1-7, MITSI 3 Building, 1st Floor, Office 102, 1065, Nicosia, Cyprus and whose domicile for tax purposes is also on the same location. T.I.N number 10391455M, European VAT Number and EORI : CY 10391455M. Uemura Ltd has been registered with the number HE391455 on 23th November 2018. The use of the Website implies the acceptance without modification of all terms and general conditions contained in Terms and Conditions of Use. By using this website, you agree the above-mentioned terms and conditions. Should you not agree or accept these Conditions, you will not be authorized to use this Website.

UEMURA LIMITED may modify these Conditions and Terms of Use at any time and your continued access and use of this Website implies the full acceptance of the updated Conditions. 


As part of the agreement of your use of this Website, you warrant that (i) you are at least 18 years old; (ii) you have the legal capacity to establish a binding legal obligation; (iii) you will use this Website in accordance with this Agreement; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have an Uemura account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. Uemura retains the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Users under the age of 18 are considered, for all intents, to have the same rights and obligations than any other user of legal age to dispose of and use a user account in the Social Network, THIS DOES NOT APPLY to buy in the travel agency property of  UEMURA LIMITED.

So far this does not conflict with the possible legal limitations that the legislation of their country of residence permits by law, for users of their age levels.

Furthermore, said users must have authorization of their legal guardians when they create an account, THAT AUTHORIZES THEM to create and use the said account. Exempting UEMURA LIMITED of any responsibility.   

Said authorization can be requested by Uemura at any time and it is the responsibility of the user to have it and provide it in case it is requested. 

We reiterate that said users are not authorized to buy products in the travel agency but they can utilize the tools of Uemura for personal use.


The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

Use this Website or its contents for any commercial purpose; 

Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; 

Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; 

Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website; 

Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; 

Deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or 

"frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization. 

If your booking or account shows signs of fraud, abuse or suspicious activity, Uemura may cancel any travel or service reservations associated with your name, email address or account, and close any associated Uemura accounts. If you have conducted any fraudulent activity, Uemura reserves the right to take any necessary legal action and you may be liable for monetary losses to Uemura, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Uemura Customer Service at 


UEMURA LIMITED is committed to the protection of your privacy. You can find our Privacy Policy by clicking here. This policy will be applicable to all information provided by our Customers on the Website. 


We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any (collectively, "Submissions"), you grant UEMURA LIMITED and/or linked website partners through whom we provide service a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that UEMURA LIMITED may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant the UEMURA LIMITED the right to pursue at law any person or entity that violates your or the UEMURA LIMITED rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, the UEMURA LIMITED or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions. 

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any goods or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or another proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that UEMURA LIMITED may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use. 

All photos submitted are subject to our Photo Submission Guidelines. 

Any photos you submit must be:           

  • On topic—All photos must be relevant to accommodation, restaurant, location, or general travel experiences.  

  • Community/family-friendly   

  • Do not submit any photos or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting 

  • Do not submit photos or materials that invade the privacy or violate any personal right of any person or entity. 

  • Do not submit photos or information about children or any third parties without their consent (or their parent’s consent in the case of a child under 18 years of age).

  • Original—You may only submit your own photos. Do not submit photos from any other source (personal or commercial). Do not submit photos that infringe on the copyright, trademark, or other property rights of any third party.

  • Non-commercial—Do not submit photos that include logos, branding, promotional material, or any other content intended for commercial purposes.

  • No harmful files—Do not submit photos that contain viruses or other harmful code that is either intended or may result in damage to the computers and systems of UEMURA LIMITED and/or those using it.

UEMURA LIMITED claims no ownership, affiliation with, or endorsement of any photos that are submitted by end-users through our sites. 

UEMURA LIMITED reserves the right, at its discretion, to remove any post they may consider unsuitable according to its criteria.

UEMURA LIMITED’ s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by a said third party can be found in the sections below.

The Google® Translate tool may be available on this Website to enable you to translate content such as user-generated hotel reviews. The Google® Translate tool uses an automated process to translate text and this may result in inaccuracies. Your use of the Google® Translate tool is entirely at your own risk. UEMURA LIMITED does not warrant or make any promises, assurances or guarantees as to the accuracy or completeness of the translations provided by Google® Translate.

UEMURA LIMITED reminds you that as a User you may cancel or delete your account any time whenever you decide to do so for any reason. However, UEMURA LIMITED will not be liable in any way for the reasons or consequences of your account termination in the social network, those only correspond entirely to your judgment and decisions. Simultaneously, the User compromises too and is liable for any material uploaded to the social network (photographs, videos, comments, reviews, documents), and by accepting our terms and conditions you give UEMURA LIMITED absolute permission to use, publish, distribute or eliminate all the material that has been submitted to the Website from your account, by you or your contacts.


The Information, Software, Products, and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, UEMURA LIMITED does not guarantee the accuracy of and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, we expressly reserve the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. 

UEMURA LIMITED makes no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by UEMURA LIMITED. All such information, software, products, and services are provided "as is" without warranty of any kind. 

UEMURA LIMITED and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. 

The airlines, hotels and other suppliers providing travel products or services through this Website are independent parties and not agents or employees of the UEMURA LIMITED UEMURA LIMITED, to the extent permitted by law, are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The UEMURA LIMITED, to the extent permitted by law, have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. 

Under no circumstance will UEMURA LIMITED and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with any delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if UEMURA LIMITED, and/or their respective suppliers have been advised of the possibility of such damages. 

UEMURA LIMITED, to the extent permitted by law, is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from the using of this Website. 

In relation to any liability which cannot be exclude by law or despite the limitation above, if UEMURA LIMITED or their respective suppliers are found liable for any loss or damage which arises out of or in any way is connected with any of the occurrences described above, then to the maximum extent permitted by law UEMURA LIMITED and suppliers’ liabilities will in no event exceed, in the aggregate, the greater of the total amount of the transaction for whatever reason, as far as Customers’ legal rights are not affected.

Important: Nothing in this Terms and Conditions as well as in the limitation of liability excludes or limits the legal rights that cannot be excluded by the applicable laws (including legal rights under any national or local applicable legislation that develops the Directive on package holidays (90/314/EEC) and its possible changes. Terms and conditions will apply separately if this Website for the different subscribed Services. 


You warrant you will not use this Website for any purpose that is unlawful or prohibited by these Conditions. 


This Website may contain hyperlinks to websites operated by parties other than UEMURA LIMITED. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. 


Any software that we make available to download from this Website ("Software"), or through your mobile application store, including the UEMURA mobile application (the "Mobile Application"), is the copyrighted work of UEMURA LIMITED. Your use of the Software is governed by the terms of the end-user license agreement, if any, which accompanies or is included with the Software ("Licence Agreement"). You may not install, copy, or use any Software that is accompanied by or includes a Licence Agreement unless you first agree to the Licence Agreement terms. 

For any Software not accompanied by a Licence Agreement, we hereby grant to you, the user, a personal, non-exclusive, revocable and non-transferable license to download, install and use the Software and/or Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose. By installing, copying or otherwise using the Software you agree to be bound by the terms and conditions of this license. 

Please note that all Software, including without limitation all HTML code, Active X controls and other script contained on this Website, is owned by UEMURA LIMITED and/or the Affiliates and/or their respective suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. 

Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement. Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information 


If a currency converter is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but UEMURA LIMITED and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes. 


Some banks and credit card companies charge their clients for international transactions. If you are booking from outside Spain with a Spanish credit card, your bank may charge you in your local currency and charge a conversion fee. This means that the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a booking made on the Website. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder's account. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank. 


All contents in this Website are property of UEMURA LIMITED All rights reserved. UEMURA LIMITED is not responsible for content on websites operated by parties other than UEMURA LIMITED Other logos and product and company names mentioned herein may be the trademarks of their respective owners. 

If you are aware of an infringement of our brand, please let us know by emailing us at 


UEMURA LIMITED respects third parties’ rights. If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.

  1. Clear identification of the copyrighted work you claim was infringed.

  2.  Clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.      

  3.  Your address, email address, and telephone number.       

  4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."

  5.  A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

  6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.       

You may send us your notice by email to 


UEMURA LIMITED has adopted a policy of terminating, in appropriate circumstances and at UEMURA LIMITED's sole discretion, subscribers or account holders who are deemed to be repeat infringers. UEMURA LIMITED may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.


If the material you have posted has been taken down, you may file a counter-notification. You may want to seek legal counsel prior to doing so. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages (including costs and legal fees). Please include the following details for better processing of your claim: 

Identification of the specific content that was removed or disabled and the location that content appeared on Uemura’s Website. Please provide the URL address if possible. Your name, mailing address, telephone number, and email address and a notification declaring that you give consent to be called upon by the court with jurisdiction. 

The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification.” You must sign the statement.

Send the notification to the following address:


UEMURA LIMITED reserves the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Your continued access or use of this Website and the Services on and from the date it is posted to the Website signifies your acceptance of the replacement, updated or modified Agreement. 


This Agreement is governed by the Spanish laws. The Customer is under the exclusive jurisdiction of the Spanish courts in all disputes arising out of or relating to the use of this Website. The use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement including, without limitation, this paragraph. 

For Customer Service please click here. 

You agree and consent specifically to UEMURA LIMITED the right to assign, convey, subcontract or delegate rights, duties or obligations hereunder. You agree that no joint venture, partnership, or employment relationship exists between you and UEMURA LIMITED as a result of the Agreement or use of this Website. 

Our performance of the Agreement is subject to existing laws and legal process, and nothing contained in the Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. 

If any part of the Agreement is found to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of the Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. 

The Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and UEMURA LIMITED with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us. A printed version of the Agreement and of any notice given in electronic form shall be admissible in judicial or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. 

Any rights not expressly granted herein are reserved. 

UEMURA LIMITED All rights reserved. UEMURA LIMITED, Arch. Makariou III & Evagorou, 1-7, MITSI 3 Building, 1st Floor, Office 102, 1065, Nicosia, Cyprus.



UEMURA LIMITED (from now on “we” or “us”) will process your information, being responsible for the file and in accordance with the data protection laws applicable in Spain. 

At UEMURA LIMITED, we understand that making online reservations implies that you put much trust in us. We take this responsibility very seriously and we guarantee the safety and confidentiality of the information you provide. This privacy policy applies to the data collected at as well as the personal data collected through our App, and the continuous use of both of them specifically implies the complete agreement and acceptance of the following conditions. Our website is intended to be used by people older than 18 years old. You can contact us directly regarding the modification, amendment, deletion and/or any other matter regarding your personal information, via email to

What information do we collect from you?

In general. We receive and store any information that you insert on our website or that you provide in any other way. This includes information that can identify you (“personal information”), including your name and surname, telephone number, address, and email address, fax number, and if you make a reservation via our website, your credit card information (credit card number, credit card holder and expiration date). We can also ask for your preference regarding hotel rooms and information about loyalty, frequent traveler and/or car renting programs. You can choose not to provide us with that information, but in general, certain information about you is required to buy products or services, to complete your traveler profile, to send us any questions, or to make any other transactions on our website or app.

Information about accompanying travelers. When you make a reservation for another person via or via our app, we will request the personal information and travel preferences of that person. You shall obtain the consent from the other person before you provide us with their personal information and travel preferences since the access to see or change that information is only available from their account (if they have one).

Information from other sources. Regularly, we will be able to obtain personal and non-personal information about you from affiliated entities, business partners and other 3rd party independent sources, and add it to our information about the account (if it exists). Examples of information we could receive are updated information about the delivery and the address, purchase history, and demographic information.

Call monitoring. The calls made to and from our support and customer service line may be recorded or controlled for quality assurance or staff training purposes. The recordings will be kept for the period of time that is considered necessary and will be deleted eventually. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

How do we use your information? 

We use your credit card information (holder name, credit card number and expiration date) with the purpose of completing the traveling reservations that you make on our website or app. We use other information about you for the following general purposes: offering you products and services that you request; submitting confirmation and updates of your trip; managing your account (if you have one), including invoice processing and submission of notifications about your trip; communicating with you in general; replying to your questions and comments; allowing us to contact you for customer service purposes, if necessary; measuring the interest in our products, services, and website, in order to improve them; inform you via email or post about special offers, products, and services related to trips that may be interesting to you; customize your experience with in any other way; solving disputes, collect fees or locate errors; avoiding activities that are possibly forbidden or illegal; enforcing our Terms and Conditions.

Communications via email. We want it to be easy for you to seize the opportunities related to travels offered on our website. One way to do this is by emailing you information about your interests related to travels. For example, if you are looking for a flight to New York on our website and you have saved an itinerary or if you have not made your booking yet, we can email you a reminder of the itinerary you saved or inform you about special prices for flights to New York. Similarly, if you receive an email from us about flights to New York and you show interest in hotels in New York by clicking on a link in the email redirecting you to hotels in that city, you may receive an email about hotels in New York or some other information about the destination. We believe that these emails will provide you with useful information about special offers related to travels that are available. Please bear in mind that you can choose not to receive these emails in any of the emails we send you.

Please carefully read the section “Your options regarding the compilation and use of your information” below to enforce your rights about email communications.


With whom do we share your information? shall share your information with the entities described below:

We shall also share your information:

In cases where the law requires it, based on the belief in good faith that the spreading is necessary to enforce the applicable laws or judicial proceedings, in accordance with the Spanish legislation (Organic Law 15/1999 of 13 December on the Protection of Personal Data and Royal Decree 1720/2007 of 21 December approving the regulations relating to Constitutional Act 15/1999 of 13 December on Personal Data Protection) as well as the European legislation (Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data). We also comply with the future applicable legislation from the European Union expressed in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

We shall also share additional or anonymous information with 3rd parties, including advertisers or investors. For example, we shall inform our advertisers about the number of visitors that our website receives or the most popular hotels and destinations. This information does not contain any personal information and it is used for content and services development, which we hope you will find interesting, and to assess the efficiency of our publicity.


How can you access your information?

You may access your information by contacting us at the email address mentioned below. Please bear in mind that we shall withhold certain information related to your account (if you have one), for analytical purposes, as well as for the integrity of the records kept. You may ask us to obtain permission to access the information we have about you, to delete it or to modify it, by emailing us at the email address mentioned below. 

Your options regarding the collection and use of your information

When you register as a member at, you will be given the option to receive emails about special offers from UEMURA LIMITED, as well as emails about products and services from selected 3rd parties.

Whether you are registered as a member of or not, in any such emails we may send you, you will also be given the chance to withdraw your subscription to those messages. Please take into account that we reserve the right to email you any other communications, including advertisements about services, administrative messages and surveys related to your account (if you have one) or your transactions at without offering you the chance to withdraw your subscription to them.

Cookies and other web technologies

When you visit, we automatically collect certain information about you and your computer. For example, we shall collect your IP address, the browser software you use (Firefox, Internet Explorer or Safari) and the referring website. We shall also collect information about your online activities, such as travels you have checked and purchases you have made. One of our goals when collecting that automatic information is to help customize your user experience.

As a member or visitor of you will be assigned a cookies file on your computer’s hard drive. In any case, you may choose to not receive such cookies file if you enable your browser to reject cookies or to inform you before accepting them. Please take into account that if you refuse to accept cookies you will not have access to many travel services and planning tools offered on this website.

When you obtain access to the different areas of, book or purchase any travel, or use exclusive travel planning tools, we shall require you to log in as a member, by using your user ID and password. Once you log in as a member of, we register the name and the user ID in the member account (if they have one) in the cookie file saved on their hard drive. We shall also save your password in this cookie file as encrypted data if you checked the box “Save password to log in automatically”. Your member ID, password and the name on your user account (if you have one) are saved in the cookie file as encrypted data, so that nobody can see the information it contains if they obtain unauthorized access to your computer. The permanent cookie files stay on your hard drive until you manually delete the file.

Apart from the previous cookies, we use Local Shared Objects, also known as “flash cookies”, on our website. These are used to enhance your user experience, e.g. when saving your settings and your user preferences, such as your volume/deactivate audio settings and regarding animated content on our website. Local Shared Objects are like browser cookies, they can store more complex data than simple text. They cannot do anything with the data on your computer. Just like other cookies, they can only obtain access to personally identifiable information that you have provided on this website, and other websites cannot access them. For more information about flash cookies or the way to enable them, please click here.

If you wish to make any questions about our use of cookies or other technologies, please email us at

Adapted advertising display/Your options

Data collected by business partners and ad networks to show you relevant advertising. We or our service providers display the advertisements you see on this website and app, but we also allow 3rd parties to collect information about your online activities through cookies and other technologies. These 3rd parties are (1) business partners, who collect information when you see or interact with one of their advertisements on our website; and (2) ad networks that collect information about your interests when you see or interact with one of their ads on many websites on the Internet. The information obtained by these 3rd parties is used to predict your characteristics, interests or preferences and to display advertising adapted to your interests on our website and on the Internet. We do not allow these 3rd parties to collect personal information about you (such as your email address) on our website, and we do not share any personal information about you.

Please bear in mind that we do not control or have access to cookies or other technologies that these 3rd parties might use to collect information about your interests, and the information practices of these 3rd parties are not covered by this privacy policy. 

Data collected by companies that operate exchanges based on cookies to show you relevant advertising. Just like other online companies, this website participates in exchanges based on cookies through which anonymous information about your browsing behavior is compiled through cookies and other technologies and segmented into different relevant topics (like traveling). These relevant topics are then shared with 3rd parties, including advertisers and ad networks, so that they can adapt advertising to your possible interests. We do not share any personal information (such as your email address) with these companies and we do not allow these companies to collect such information about you on our website. Please click here for more information about the exchanges based on cookies, including how to obtain access to information about relevant topics associated with the cookies on your computer and how to refuse to participate in these programs.

How do we protect your information? 

We want you to trust using to book hotels and travels and we are committed to protecting the information we collect. Even though no website can guarantee safety, we have applied appropriate administrative, technical and physical security measures to help us protect the personal information that you provide us. For example, only authorized staff can access personal information and they can only do it for certain permitted business functions. Moreover, we use encryption when transmitting your confidential personal information (e.g. your credit card information) between your system and ours, and we use firewalls and intrusion detection systems to prevent unauthorized people from accessing your information.


External Links

If any part of contains links to other websites, those websites do not work under this privacy policy. We advise you to analyze the privacy statements of these websites to understand their way of collecting, using and disseminating personal information.

Frequently asked questions about the information transfer from aeroplane passengers to the US authorities

To obtain more information about the criteria and previous requirements for traveling to the USA, please visit the following Website:

Changes in this Privacy Policy

Changes will be made and updated in this section. Please review it regularly or as I see fit to be up to date; information may also be provided to the user by email.

How can you contact us?

If you wish to make any questions about this privacy policy (or your travel plans or purchases), please contact us at:


UEMURA LIMITED,  Arch. Makariou III & Evagorou, 1-7, MITSI 3 Building, 1st Floor, Office 102, 1065, Nicosia, Cyprus.



Our motto is “offering customized trips to people”, that is why we put so much effort into listening to our clients and offering an intelligent and interesting website that reflects their needs. One way to do this is by using cookies. 

Are you not sure what cookies are? Please read this page carefully, it contains everything you need to know about cookies and will teach you how to manage them. Let’s start with some frequently asked questions… 

What is a cookie?

A cookie is a small text file that is stored in your computer or mobile device when you visit most websites. That way, when you go back to that same website, the cookies will help you to have the best experience possible. 


Why does Uemura use cookies?

Cookies allow us to improve the speed, functionality, and content of Uemura’s website. Furthermore, its tracking ability allows us to understand what you like and what you do not like, which results in a faster response from us and in an adapted web page according to the place from where you are visiting us. We also use cookies so that the advertisements we display on our website are more relevant according to your interests.


In Uemura, we use cookies because it is important for us that the time you spend on our website is as useful, relevant and intuitive as possible. 

In fact, without the storage of cookies, a website cannot remember your preferences or your login details for future visits. For example, if you allow us to store cookies on your browser, you do not need to insert your user name each time you log in since a cookie helps us remember that information so that you do not have to do it.

Cookies also help us to highlight the most popular destinations amongst travelers with interests like yours. Once we know this, we can show you what reservations are being made and where they are being made, so that you can know which are the most popular offers and destinations. You never know when you may need some inspiration… 

Down below, we offer you an explanation of the cookies we use at, as well as some information about what they do. 


What kind of cookies does Uemura use?


1st Party Cookies and 3rd Party Cookies

There are many different types of cookies. The ones established by Uemura are named “1stParty Cookies”. The ones established by our partners, vendors, and suppliers are named “3 rd party Cookies”. 3rdParty Cookies allow the visitors to our webpage to see and interact with content like videos or ads provided by the 3rdParty. 3rdParty Cookies do not recognize you personally, but they recognize your computer when you visit our website and, sometimes, other companies’ websites. This type of cookies can also help us collect information about how our website is being used (“Website Analysis”). We will get to this later. 


Session Cookies and Persistent Cookies

Like most websites, we also use “Session Cookies”, which exist only during the time you are visiting our website and are deleted once you close your browser. We also use “Permanent Cookies”, also known as “Persistent Cookies”, which stay stored in your browser, ready to be used the next time you visit our website. 


Essential Cookies


Performance and Functional Cookies 

These cookies guarantee the display of such useful functions as maps and videos. Moreover, they store certain information on our website, like e.g. your previous reservations or search information. They are very important to us because they help us to improve the performance and the functionality of our website because we want the time you spend on our website is a useful and interesting experience. 


Analytical and Personalised Cookies

We use Analytical or Personalised Cookies to collect information about how our visitors are using the website and to determine the popularity of our marketing campaigns. We also use the data we collect to help personalize the website, so the way the content is displayed is as relevant as possible. 


Publicity Cookies

Publicity Cookies are used to guarantee that we will only show you advertisements and messages that will be interesting for you. This can be based on your interests or on the advertisements you have previously seen. Moreover, they help us to limit the number of times you see the same advertisement and to guarantee that it is displayed correctly. 


Social Media Cookies

As the name suggests, Social Media Cookies allow our website visitors to share our content via different 3rdparty social networking sites. Usually, it is the social network provider who establishes these types of cookies. 


How can you manage the cookies?

We hope we have helped you to better understand what cookies can do and how we use them at Uemura to improve the website experience. However, we know you may want to manage your cookies occasionally, so we offer you some pieces of advice below. 

You can establish or change your browser settings to accept or reject cookies whenever you want, but remember that if you reject the cookies, your access to some of the features and parts of the website may be limited. offers some easy and interesting indications on how to manage your cookies on different types of web browsers. 

Many ad networks offer you a way to not choose targeted advertising. If you would like to obtain more information on how to manage or choose to reject Publicity Cookies, visit the Digital Advertising Alliance website or the Your Online Choices website.

If you have any questions about how Uemura uses the cookies or other technologies, please email us via our comments and customer service form and we will do our best to address your questions. 

Return Policy

Uemura cancellation fees are:


€ 0 in case of a refund of the amount to your Uemura Wallet.

3% + € 0.49 in case of return to the user's card to cover the bank charges incurred.


Uemura does not apply charges and only applies those of the supplier or products that depend on the date of cancellation.

Please consult the product or products you want to reserve to have the extended information of each one of them. 


Raffle of Luxury Items


(raffle of comments on Instagram)


The company Uemura Limites with address at Arch. Makariou III & Evagorou, 1-7, MITSI 3 Building, 1st Floor, Office 102. Nicosia 1065, Cyprus, and identified with the number HE391455, organizes the draws (hereinafter “the Promotions”) of international scope, to be carried out through the Internet, in accordance with the provisions of the participation requirements section. . The purpose of this raffle is to reward the loyalty of the brand's followers.


The Promotions will start on August 1, 2020, and will end on July 31, 2021. Being at the rate of a monthly draw, from the 1st to the 30th or 31st of each month.
The winner of each individual promotion will be notified on the 1st of the following month.


The participation requirements will be as follows:
- Those who are over 25 years old may participate.
- Only those Participants who are holders of an Instagram account may participate.
- Participants must comment on 25 publications, within a period of one month, of the brand on the social network Instagram, tagging 3 friends in each of them, to enter the promotion that same month.
- Participants can only participate with a single Instagram profile. If it is detected that a Participant participates with several Instagram profiles they will be disqualified.
- Although the Participants write several comments in the same publication, they will only participate with a single participation in the random drawing.

- The application will accumulate mentions and hashtags of the same Participant even if they are in different comments.


-The winner will be chosen through the Easypromos platform at random.
-The winner will be notified on the 1st of the following month, through the brand's social profiles, together with the validity certificate of the draw.
-The award, in each promotion, will consist of a new article from one of the most internationally recognized fashion and luxury brands, such as Chanel, Hermes or Louis Vuitton.
-The prize cannot be exchanged for cash.
-The winner can see if he can exchange the product for another of similar value
-The celebration of the draw, as well as the awarding of the prize are subject to current tax regulations.
-The winner can request the shipment of the product to any part of the world and to the person that the winner considers appropriate.
-The shipping costs, when the winner's residence or location is unknown at the moment he wants to receive the prize, and being a worldwide draw, will be borne by the winner.
-The customs fees, if any, that apply only in case of sending a product outside of Europe, being a worldwide draw, will be borne by the winner.


If it is evident that any of the Participants does not comply with the requirements demanded in the Bases, or the data provided to participate were not valid, their participation will be considered null and they will be automatically excluded from the Promotion, losing all right over the prizes awarded under this Promotion.


Comments or opinions whose content is considered inappropriate, that are offensive, injurious or discriminatory or that could violate the rights of third parties will not be allowed.
Neither will comments against an individual who violate the principles of the right to honor, personal and family privacy and self-image be allowed.
We will not be responsible for the damages caused by the comments made by the Participants in the Promotion, and which at any time could hurt the sensitivity of other Participants.
Participation in this Promotion, as well as the publication of the comments made by the Participants in the publications, cannot under any circumstances violate the Instagram Community Rules or the Instagram Terms of Use.


By way of example, but not limitation, we are not responsible for possible losses, thefts, delays or any other circumstance attributable to third parties that may affect the development of this Promotion, nor are we responsible for the use that Make the Participant regarding the prize obtained from this Promotion.

We do not assume responsibility in cases of force majeure or fortuitous event that could impede the realization of the Promotion or the total or partial enjoyment of the prize.


In accordance with the provisions of the General Data Protection Regulation, each participant, by accepting these Legal Bases, consents that their personal data is incorporated into a file, owned by it, in order to manage the draw, as well as disseminate and publicize their results, and process the award ceremony.

We inform you that you can exercise your rights of Access, Rectification, Suppression, Opposition, Limitation of treatment, Portability, forgetfulness and no longer be subject to automated individual decisions by sending an e-mail to attaching a copy of a document identifying.


We reserve the right to modify or extend these promotional bases at any time.

The company will always make the changes before starting a new monthly promotion. Keeping the previous ones until closing the promotion that is in progress.

The mere fact of participating in the draw implies that the Participant fully accepts the conditions of these Legal Bases. Likewise, participation in a raffle of this nature implies acceptance of the rules of the social network Instagram through which it takes place.


These legal bases will be governed in accordance with Cyprus law. The Courts and Tribunals of Cyprus will be competent to resolve any claim or controversy that may arise in relation to the validity, interpretation or compliance of these bases.

Referral Program



A fee of EUR 10 will be reimbursed to the Customer per new user referral. The fee will be deposited in the Customer’s Uemura wallet.

A user will be eligible to receive a referral fee after spending a total of EUR 300 excluding the cost of flights.

The amount can be used on Uemura’s website as a form of payment or transferred as a payment to the Customer’s bank account. If the Customer chooses a bank transfer then he must have an account with a bank which is an approved collaborator of Uemura in his country of residence. 

Affiliates program



Influencers and other companies linked to this program will receive remuneration for referrals after an agreement is signed between the party and Uemura which will detail the referral fee and method of payment.

For more information please contact Uemura 

Transparency Manifesto

In the interest of increasing our transparency we have created this manifesto of fiscal operations that can be consulted by any interested person or entity.

UEMURA LIMITED (hereinafter Uemura) with registration number HE391455, tax identification number and EORI CY10391455M, licence as travel agency number 7078, IATA TIDS number 96071393, registered office in Arch. Makariou III & Evagorou, 1-7, MITSI 3 Building, 1st floor, Office 102, Post Code 1065, Nicosia, Cyprus, provides concierge services and travel agency services, in accordance with the international trade law of the European Union and Cyprus.

Travel agency services

Uemura operates as an e-commerce, by which anyone can make the purchase of the products offered on our website,, once it is provided the corresponding data to our payment gateway (Zoopay Ltd. - Secure Trading Financial Services Ltd.) in accordance to the way of payment chosen

Uemura complies with all data protection and confidentiality rules laid down by European and Cypriot law.

Further information is available under Terms and Conditions.

Concierge services:

Uemura operates and offers concierge services and operational is summarized as follows:

  1. The company receives customer orders on products or reservations considered luxury and/or limited edition consumer goods. Via e-mail, telephone, messenger app or ticket .

  2. Market research and exhaustive commercial actions are carried out to obtain the aforementioned products.

  3. Qualified staff are recruited in the country where the product is found.

    For this, after interviews with the potential candidate ("assistant"), a collaboration contract is signed, where a commercial relationship is stated between the assistant and Uemura, and for which the assistant will receive a remuneration (indicated and accepted in advance). Once the product has been delivered to Uemura, it will be paid by bank transfer.

  4. The assistant is given a bank card, belonging to Uemura, with which he/she can buy the products that Uemura tells him/her. The money with which the product is paid, from the beginning is property of Uemura.

  5. Uemura sends the product to the customer. EORI CY10391455M

All the means used by Uemura to obtain the purchase of the product, are made through banking instruments. From the payment of the customer to Uemura to the purchase in the store with the bank cards of Uemura, up to payment to our collaborators by bank transfer, avoiding any cash transaction, which denotes a complete and perfect traceability of each one of the operations.

Our operation is supported by the Cypriot and European laws. But in addition to reinforce our commitment to transparency and fight against money laundering, 2 extraordinary and explicit consultations to the Cypriot and European tax authorities have been carried out explaining our operation and requesting the approval and indications, with files number and 101000602259 respectively.

Uemura has auditors and legal advisors who are available for any questions and/or comments that may be made.

Legal advisers

Dedalos Enterprises

Nicosia - Cyprus


T. 00357 22003332

Accounting and tax advisers and auditors

Epaminondou & Co Audit Services Ltd

Nicosia - Cyprus


Tel: 00357 22662938

Uemura administration is also at the disposal for any concerns. Email: Tel: 00357 22232922